All purchases from Clock Central are made on the following terms and conditions.
If you have not otherwise agreed to these terms, confirming your order with Clock Central will indicate acceptance of these terms and conditions.
All listed prices are subject to change without notice. Clock Central reserves the right to charge the listed price in effect on the day that an order has been made.
Shipping
For expected delivery times, please visit our Shipping page.
Clock Central will not be held responsible for any delays incurred by our suppliers; however we will endeavour to get your order to you as soon as possible. Clock Central will not be held liable for orders for discontinued lines if we have not been correctly informed by our suppliers that a product is no longer available.
Return Policy
Due to the fragile nature of our products, Clock Central uses Australia Post for the method of delivery, unless otherwise negotiated. It is in our best interest that your order is delivered as quickly and safely as possible, for this reason Clock Central insures all packages and tracks them using Registered Post. In the unlikely event that an item is damaged during transit, you must contact us within forty eight (48) hours of receiving your item. This urgency is crucial to ensure that a claim can be made against the delivery company for compensation of the damage incurred. It is important to note that in this situation that the manufacturer, supplier or reseller, (Clock Central) are not responsible for any damages incurred during transit. However, it is in Clock Centrals best interests to ensure that any damages incurred during transit are rectified immediately with the delivery company. It is your responsibility to examine your product(s) immediately after receiving them. If you fail to contact us within the specified time period (48 hours), it will be assumed that you have accepted the item in an undamaged state and Clock Central shall not be liable to pay for or replace that item.
If a product is found to be DOA (‘Dead on Arrival’), (that is, not damaged during transit) we must be notified within two (2) business days of you receiving your product. In this situation, it remains your responsibility to return the product back to Clock Central, with consent from Clock Central. The product must include all original packaging and be in an unused condition to be accepted for inspection. The return of the product will be at your own cost, and must (unless otherwise negotiated with Clock Central) be sent with an Australia Post money order for the same value at which it cost to send back. Once we receive the ‘faulty product’ we will inspect and determine whether or not the product has a manufacturers defect. If the product is found to be faulty, a replacement of the exact same product will be dispatched immediately. If for any reason that is uncontrollable by Clock Central, that a product is no longer available, a new product may be negotiated to the same value as the original purchase. If the product is not found to be faulty, the product will be sent back to you immediately.
Warranty
All products are backed up by their own manufacturer’s warranties. Although Clock Central does not actually provide the warranty, we endeavour to help our customers with any warranty issues that may arise. It is important to know that Clock Central is not an authorised repair agent. In many cases, manufacturers may repair at their own factory, or have a select few authorised repair agents. In any case, Clock Central is happy to help, and when required, will find out and pass on instructions from the manufacturer as to where, when and if a product can be repaired. The cost of shipping to an authorised repair agent, and return shipping will be at your expense.
If for any reason you do not follow your obligations under this agreement, Clock Central will no longer be liable for any damages, losses, expenses or claims made against Clock Central.
It remains the right of Clock Central to change these terms and conditions at any time, without notice.